Exploring Twitter!

Twitter is creating waves worldwide, as people today want to share every piece of information. And with such easy access, we have Twitter being used to share what one's pet doggie does, to celebrities' narcissistic behavior to businesses bagging the biggest deals and Twitter being used for humanity and spreading world peace among others.

Discovered in 2006, this micro blogging platform lets users share information in less than 140 characters. Twitter Applications are out there, letting users tap its potential to the fullest. We all love to have a conversation and get it going. With Twitter, one can interact and learn in the simplest and easiest way. We are sure many of you have used some of the Twitter tools to the best of your advantage. Here's some of the Twitter tools that we love!

Twitter monitoring tools
Tweetscan - Allows one to search conversations on varied topics. It also gives a list of popular searches. Also, helps to search people you want to follow by the topic. It offers specific keywords, phrases, and timeframes.

TweetDeck – It’s an easy tool to use and manage conversations on Facebook, Twitter, LinkedIn to name a few. Manage conversations with @replies and direct messages. Follow topics in real-time with saved searches, and see who's following you...

TweetGrid – TweetGrid allows to monitor conversations, hash tags, phrases, people, groups etc. One can participate in conversations and search in real time.

Scheduling tweets
HootSuite - Allows one to schedule tweets through the day. It has loads of interactive features. It is a Twitter interface providing tools that you need.

Twaitter – Lets one schedule tweets, send messages from calendar, reply, send DM, integrates with ping. fm helps send recurring tweets on a daily, weekly, monthly basis translate and tweet in any language, manage multiple Twitter accounts. Soon to be called GremIn.

Twuffer – Compose tweets and schedule for future...

Other Applications you'll love
Tweepler – Enables you to process new followers and categorize them into 'Follow' and 'Ignore. This makes it simple and reduces clutter. This application helps to manage followers and categorize them accordingly, thus saving time. It also gives you Avg Tweets, Total Tweets, Number of Followers, Number Following, and the Followers to Following Ratio.

TwtPoll – Companies such as Vodafone, Yahoo are engaging customer on Twitter via TwtPoll by asking questions on various topics. This helps them receive immediate feedback and acts as a method to showcase value and loyalty among customer and potential customers.

TwitPic – A picture speaks a thousand words! Sharing photos on Twitter is no rocket science. TwitPic lets you share photos with ease.

These are only a few Twitter Applications in the myriad sea of Twitter tools. Go ahead, share with us Twitter tools that you have explored!

Social Media trends for 2010

In 2010, Social Media will become more popular, more mobile and more exclusive. Niche networking sites will be a trend leading to exclusive users following you or being on your friend list. Connecting with people who share common interests, hobbies, and having professional associations will give people a purpose to have you on their friend list. Sites that focus on particular interests such as photography, writing, music, or based on demographics that is, age, gender, occupation etc. will gain popularity. This will help to lessen the clutter and will bring in more value. It will also make it easier for marketers and advertisers to target their messages and audience.

In countries like India, going mobile will be the greatest advantage for social media enthusiasts. Picture this - There are more than 65 million active users currently accessing Facebook through their mobile devices and that number grows daily. MySpace estimates that 50% of its Website traffic will be mobile within 24 months. All the major social media sites have mobile versions of their Websites. Another reason for organizations to go mobile is the ban on social media sites by organizations. This will see a rise in the percentage of smartphones that will get people to use social media and its advantages will only increase.

The convergence of social media and ecommerce will reach greater heights with companies like Zappos receiving more accolades. Zappos is a classic example of a company using social media to showcase its culture to the outside world. Zappos CEO, Tony Hsieh, tweets more about his philosophies of life rather than business. Dell is another successful brand that has optimized social media for business. There are several interesting aspects of how Dell uses social media to leverage its business. They have an active presence in every social media channel and have used this as an opportunity to connect with millions of customers.

Online reputation management is another aspect that will see growth. ORM deals with monitoring the reputation of a brand online, dealing with negative comments and protecting your brand via social media channels. Monitoring, repairing and managing are the three steps that companies need to work on for online reputation management.

Google Friend Connect lets users to connect with friends on different websites. Google reports over 5 million sites using friend connect while Facebook Connect has around 15,000. Google SearchWiki is nothing but social media search. SearchWiki allows anyone with a Google account to change the order of search results and make notes about each result in Google. This will help to improve core search results. And will help to rank websites in the future.

The channels that will be widely used across businesses are microblogging sites such as Twitter. The biggest advantage of Twitter is that it lets you network with people in your industry, there is a lot of freedom and space for carrying on conversations. Helps you get the desired traffic and views to your blog. Twitter is in fact a central point for social media activities.

Source: Businessweek
Techcrunch

Importance of Social Media Marketing

Many people want to promote their business via social media? Why? It has various benefits to begin with. Thanks to the number of channels, social media helps reach out to lot of people at once, leads to better search engine rankings, everybody can use social media...there are no barriers, helps one get closer to customers and respond to their needs, increases brand awareness, influences brand reputation, generates leads, and increases sales online among others. Here's a look at some of the social media tools:

Blogs provide an excellent platform to voice one's thoughts and opinions on everything under the sun. Great that people can now listen to what you say, counter it and also give feedback and suggestions. Many bloggers today post just a blog post or two and then promote it actively on other social media channels. Posting a link of your blog post on Twitter and Facebook lets many people read it who otherwise wouldn't have. This is because, most of us like to spend time on Facebook rather than look for content elsewhere. It also helps to get the much needed traffic for your blog.

Social media helps your content to be published in various channels. Bookmarking content, videos, and images on Stumbleupon, Digg, Delicious, and Diigo gets you the desired traffic. The more people bookmark the particular link, the more it is read and trusted. Having a presence in social networking sites such as Facebook help to engage with customers directly (which can be debated) - Giving announcements of product offerings, upcoming deals, and having a fan base that signifies the strength and value of the brand. Microblogging sites such as Twitter lets one 'tweet' their thoughts in 140 characters or less. It lets one articulate content in fewer words thus reaching the goal of people reading or viewing your tweet.

Video and photo sharing sites such as Youtube, Flickr, Photbucket are an audio-visual medium, making the content more interesting and enjoyable. But it is more of a one-way conversation. This depends on the strength of the video or image. For instance, a Michael Jackson video has great chances of having comments that lead to a conversation. Professional networking sites such as LinkedIn help to reach a network of professionals in your domain leading to valuable discussions and exchange of information. Also your queries are answered with genuine people from the field, leading to knowledge sharing.

There are many more like forums, QnA sites, document sharing sites etc. In short, social media marketing is the new age marketing. It helps small businesses see the light of the day and lets the already established ones have a stronger foothold. It's not as easy as it sounds. It is a gradual process and needs expertise and patience if you want to see the fruits of your results.

Social Media and consumer behavior

Consumers are influenced by the Lux ad featuring AbhiAsh, which leads to an action. That is, it urges many of the girls to run to the supermarket down the lane and get their hands on the new Lux. Why? Recall value is greater with television being a visual medium and Lux and Aishwarya go a long way, making it easier for consumers to associate with the brand. This is not surprising for a brand which is a household name in India. There are certain products that consumers seek information about and want much more than a commercial featuring a top ambassador. Many top brands are now using social media to reach out to customers directly leading to greater exchange of information over the internet. For instance, top brands have a presence on the microblogging site Twitter. Tony Hsieh the chief executive of the online shoe store Zappos shares details of his life with 7,200 “followers”. Things he does – gives away a pair of Zappos shoes to his followers, rewards one new Twitter follower a trip to Las vegas for two to visit Zappos HQ and a lunch with the man himself.

Social media tools impact purchase decisions but do they result in purchase behavior? Consumers do use the company website to learn about the products and services that it has to offer. With the onset of social media, brands are now using this opportunity to talk to customers more often. This is still at an initial stage in India but not so in United States where social media is a major part of their life. Study shows that 70% of consumers in U.S. have used social media websites and nearly 49% made a purchase decision based on the information gathered. Social media enables to exchange information with a brand representative which gives value and credibility.

The best example of a brand using the social media as a platform to connect with customers in India is 'Sunsilk Gang of Girls'. Members here discuss hair care, career, entertainment, celebrity chats... The videos of Vodafone's ZooZoo ad campaign received more than a million views in the first two weeks of its launch.

Social media experts believe it is more than just a fad. Companies are already setting up research departments to study consumer actions. With enormous amount of data available, researchers are studying patterns of human interaction in virtual space to predict what they will buy or use.

Source: Gauravnomics
Docstoc

Social Media adoption by Indian businesses

Rajesh Lalwani, the Managing Director of Scenario Consulting Private Limited, in an interview talks about the current state of Indian businesses and its move towards social media. (Have used the points from his interview with due permission) Also check his popular blog at 'Rajesh @ Blogworks'.

Indian businesses prefer mainstream media and do not want to take the risk of testing the waters of Social Media. Why? Traditional media tools such as the print media (newspapers, magazines), and electronic media (T.V. Radio) have greater reach. They reach out to many people at once which help to establish the message that the sender (the businesses) wants to deliver. The chances of recall are higher which adds to the overall image of the brand. How many of you remember the full page ad of the new Yahoo! In 'The Times of India'? And how many remember the pop up ad in any website you last visited? The chances are very less or bleak... On one hand we have the urge to do new things and follow the social media strategies adopted by a Dell or Satrbucks. On the other hand, we need to fight our biggest hurdle – Internet penetration. The current penetration is only 5-7%

Social media, is an engagement tool which involves building conversations/collaborations and understanding what people are saying. In India, social media has been used as a tool to engage with the employees. Most businesses maintain their own blog which helps them reach out to customers. This builds a relationship of trust. Customers know you as a company and can relate to what you say. And then there are social media channels such as social networking sites (Facebook, Orkut, Friendster), professional networking sites (LinkedIn) , microblogging sites such as Twitter, video sharing sites (Youtube) etc which brands are using to reach out to more customers. This is a gradual process and the results happen only over a period of time. These channels help to get feedback instantly and many brands have used this as an opportunity that brings about the co-creation of a product.

Helping clients plan and choose a social media strategy is vital. It's not about letting clients have a presence on say Twitter but it is about Twitter adding value to the business of a client. India has about 350 million mobile connections. The best way to use this is to make it internet-friendly. There will be a sea change in the way businesses operate and use social media. Brands will engage with customers directly, resolve customer queries and complaints, will take in feedback and suggestions among others.
Companies must prove that the implementation of social media has had a significant impact on the company's growth as a whole.

Source: Digital Media Across Asia

The Twitter Revolution

Social messaging has taken a whole new form with the advent of the Twitter revolution. The most recent and popular examples of how effective Twitter has been can be seen in the twitter activity for Obama’s Presidential Campaign and the Mumbai terror attacks.

As LA Times reported – “During the attacks, users from around the world posted tens, if not hundreds, of thousands of short notes, updates, musings and links to the latest information on Mumbai — many, if not most, of the facts coming from mainstream news outlets.”

Another interesting story is how James Karl, a student , ‘twittered’ his way out of Egyptian Jail. He was arrested while covering an anti government protest. A one word twitter update sent by him got his friends alerted and eventually led to his rescue.

The fastest and simplest way to connect with an audience, Twitter has grown from being just a social messaging tool to a powerful business tool.

Online shoe retailer Zappos has experienced how Twitter has been helpful in the brand building process for the company. To quote Tony Hsieh, CEO of Zappos – “I've talked a lot in the past about how we've used Twitter at Zappos for building more personal connections with both our employees and our customers. In fact, we recently debuted on FORTUNE MAGAZINE's annual "100 BEST COMPANIES TO WORK FOR" list, and they began and ended the article talking about our use of Twitter to build more personal connections with people. That in itself is its own reward that has both personal and business benefits.”

The concept of ‘twittering’ has been criticised by many but maybe following certain rules will help in using Twitter to your advantage. Here are some tips from pearlanalytics on how Twitter can be used as a viable marketing tool –

1.Post something useful. You see a lot of people tweeting play-by-plays of what they had for lunch. Quite frankly, no one really cares, and you are simply clogging up my timeline. Tweet a link to an interesting article you found, or a poll question, a new blog posting, or in my case, I like to tweet Website Analyzer scores that were recently run.
2. Don’t spam people. Twitter’s version of spam is you going out and following a bunch of people you don’t know for any reason, and hoping they will follow you back. Your followers will should grow organically. There is nothing wrong with following people with similar interests, but let them know how you found them.
3. Update moderately, but consistently. I think of Tweeting like blogging. You wouldn’t fill up your blog with hundreds of meaningless posts, right? Don’t over-tweet, but don’t under-tweet either. 5-10 tweets per day seems like a good number, and if you are posting meaningful stuff people care about, that is probably a tough goal.
4. Don’t use Twitter to chat. Some get confused between Twitter and chat. Don’t have a one-on-one conversation with your buddy - no one will know what you are talking about, so the more of that you do, the less they will pay attention to your tweets, and will likely “un-follow” you.

So, if you haven’t joined the Twitter bandwagon yet, you might be missing something.